About InfoCall


InfoCall is the first and only Contact Center outsourcing provider in the Kingdom of Bahrain. InfoCall provides both outbound and inbound teleservices for various business activities including lead generation, inbound customer service, help-desk, appointment scheduling, market research, surveys and client retention. Using the most advanced contact centre technology in the industry and qualified customer service representatives, InfoCall is dedicated to helping organizations increase their business performance and strengthen their customer service.


Mission Statement :

InfoCall mission is to ensure complete customer satisfaction by partnering with our clients and deploying a service oriented solution that is flexible, adaptable and enables us to achieve client goals in competitive manner Our value-added proposition is our dedicated and professional management team who have the relevant skills and industry expertise to make you business a success Accurate MIS is a powerful tool for top management and recognizing this we have a dedicated team who will understand your special needs and generate customized reports to suit your business needs

InfoCall believes in the following parameters for Success :

Standardized work flow, quality performance and process automation Re-engineering to best practices and cost reduction Building credibility with customers Attracting and retaining competent human resource Effective operations

Advantage InfoCall

Push and Train customers towards the low cost channels Decrease physical contacts / physical branches Multi-channel strategy: the customer chooses the channel he prefers The best answer in the minimum timeframe; the agent has all the relevant information available in a set of screens Decrease answering and talking time = reduce communication & HR costs Interaction history is automatically recorded and available to the Customer Service Representative Route to the best agent (skill based routing)

Some of our advantages include:

Availability of the latest Contact Center technology infrastructure Best practices in the Industry Access to Domain Skills & Market Experience Seamless Transition Efficient Service Delivery Immediate growth and expansion opportunities Flexibility to partners Delivery of daily and monthly quality control reports on Bahrain Investors Centre program activity Redundant Systems Real Time Quality control and Monitoring 24 X 7 IT support

Our clients

Our Partners